Public support

AU Help Center

Ask a question. Keep the reference.

01 Choose a topic
02 Explain the request
03 Save the reference

Submit a request Read common questions

Choose your topic

Start with the issue closest to yours.

Select a topic, then confirm it in the request form below. You can change it before submitting.

Procurement clarification
Published opportunities
Ask about a notice, requirement, deadline, or reference. Use this topic
Vendor registration and verification
Supplier onboarding
Get guidance about registration information and supporting documents. Use this topic
Tender documents
Document support
Identify a public document, addendum, or instruction you cannot locate. Use this topic
Portal access or technical issue
Portal assistance
Report a public-page access, navigation, or technical problem. Use this topic
General information request
General information
Request public information about AUSCMX and its services. Use this topic
Accessibility support
Accessible service
Tell us about a barrier to accessing public information or services. Use this topic

Find it yourself

The answer may already be one click away.

Use the authoritative public page first when you need a notice, onboarding instructions, or a common answer.

Current opportunitiesSearch bids and procurement notices Vendor registrationReview the supplier onboarding journey Frequently asked questionsRead clear answers to common questions

Prepare your request

A few useful details make your question easier to understand.

Be specific about what you need and include the exact public reference whenever one exists.

Helpful information to include

The procurement title or reference
The page or document you already checked
The specific answer or assistance you need

1
Submit accurate detailsComplete the form and review it before sending.
2
Save the referenceA unique reference appears when the request is recorded.
3
Use it for follow-upThe reference identifies your original request.

Not a bid-submission channel

A support request does not submit a bid, replace the stated application method, or extend a procurement deadline.

Protect your information

Do not include passwords, bank credentials, confidential bid prices, or other sensitive secrets.

Reference issued after submission

How can we help?

Fields marked with an asterisk are required. Check your details before you submit.

Your contact details

Tell us who is making the request and where you are contacting us from.

Full name

Email address

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Country

Organisation optional

Describe your request

A clear topic and reference make your enquiry easier to understand.

Request type

Choose the topic that best matches the information you need.

Subject

Question or information needed

Include an opportunity title or reference where relevant. Never include passwords or bid prices.

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Preferred contact method

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A reference appears when your request is recorded.

AU Help Center

Start with the issue closest to yours.

Published opportunities

Supplier onboarding

Document support

Portal assistance

General information

Accessible service

The answer may already be one click away.

How can we help?

Your contact details

Describe your request

Choose how we may follow up